DESKTOP SUPPORT MANAGER
FORTPRO JOB OPPORTUNITIES
Evaluate, test implement or develop new solutions to improve processes. Provide technical assistance based on the research of current software and operating system service packs, patches, updates and fixes for desktop. Recommend, evaluate & document Operating System level standards and GPO requests. Make recommendations based upon the severity, critical need, and implications to environment and supported applications. Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security, and productivity. Ensure all new and proposed software is tested with existing desktop image prior to deployment. Participate in defining new standards for desktops and laptops, to meet business needs. Oversee the maintenance of the corporate desktop image as hardware changes occur, ensuring no incompatibilities.
Impact analysis on any platform level changes. Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits. Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives into our platform. Provide desktop management automation through scripting to provide consistent and predictable services. Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Understand project requirements and map it to technology deliverables. Perform product assessment, document the findings and communicate to appropriate teams. Ensure firms platform and application standards are followed.
Provide technical solutions and coordination for exceptions and issues as they arise. Interface with different teams (i.e. Packaging, Release Management, Development and QA, etc.) and provide technical support to teams, whosalers and retailers.